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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-18-2020 05:44 AM

HP Recommended
Product: Hp2000
Operating System: Microsoft Windows 10 (64-bit)

my laptop hp2000

When I turn it on the screen get all black and capslock keep blinking 3 times in a loop. But i hear the sound of starting the system. What I do??

1 REPLY 1

‎03-20-2020 09:26 AM

HP Recommended

@Prashant201 Welcome to HP Community!

 

I understand that you are getting a black screen and caps lock blinking.

 

Do not worry. I will try to fix the issue.

 

 I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

 

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

 

If the issue persists then please perform the steps mentioned under "Step 1: Recover the BIOS using a keypress combination" from this HP document. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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