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Anandiefouche
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Black screen of death, HP 15-ac100ni

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Hp 15-ac100ni
Microsoft Windows 10 (64-bit)

Hi there. 

 

Okay, laptop did an upgrade and everything was fine. I watched a movie and then switched iy off. After a few hours i switched it on to begin my work and i just got a black screen of death. I did do the recommended steps to try and fix it, but nothing shows except the black screen. I can hear the system is on. I then followed with the F10 key and i got about 10 beeps out of the system. I removed the hard drive and ram and put it back. When i switched the system on again, the capslock kept on blinking. And after a few minutes, the system shuts down on its own. 

 

Does anyone know how i will be able to fix this without going crazy and losing my mind? 

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Echo_Lake
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HP Support Agent
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@Anandiefouche

Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the issue persist. This sounds like hardware related issue with the computer as it's not powering or booting on. 

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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