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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-26-2020 04:35 AM

HP Recommended
Product: HP Wireless Mouse Z4000
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

I've got a Wireless Mouse Z4000 but lost the receiver dongle a long time ago.  

Is it possible to pair my mouse with any blutooth receiver or does it have to be an HP one.  In the case that it does have to be an HP one, where can I purchase one as a seperate part?  I noticed companies like Logitech sell them on Amazon however could not find any HP ones.

 

Please advise,

 

Many thanks,

Emily

1 REPLY 1

‎07-28-2020 10:43 AM

HP Recommended

@emily_d232

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, to get the answer to this question, it's not possible to use different dongle which is not intended to use with this mouse.

As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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