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05-25-2017 10:58 AM - last edited on 05-25-2017 11:13 AM by Duane_D
Hi! On my receipt is says: HP Black15. (removed content) . Would that be a correct number? If not, I'll be going to La. this weekend and I can get the information that you need. Thank you for your help! SC
05-25-2017 11:26 AM
The reciept number is only applicable to the Store.
Are you saying you made your recovery drive/disks for your laptop and dont have them anymore, but want to reinstall Windows 10, correct?
You can try using the Microsoft Media Creation Tool to clean install Windows 10 again via USB.
If by chance it has a problem with the activation, you would need to continue to purchase the media from HP.
Then you would need to install the correct drivers for your specific model.
I can point you to that page once you are able find the product number.
09-04-2017 12:54 PM - last edited on 09-04-2017 01:00 PM by danny-r
Hi! I'm sorry it took so long but I FINALLY got the Serial Number and Midel number from our ex daughter in law. The Model Number is: 15-1059WN. I really hope we can get replacement software as she will need her computer a lot this year. How do we get other programs for it also? Maybe there's a student program or something that she can do papers with? Any information and help is truly appreciated as otherwise this was wasted money on an item that she really needs. Thank you very much for your assistance. Sincerely, Sarah Crescioni
09-04-2017 01:38 PM
That number is not bringing anything up. Are you sure thats the right model number?
Dont send the serial number. Its for your own security.
There will be a product number on the bottom of the case.
Or it will be located inside the battery compartment (if the battery is removable).
I did find a similar number... 15-f059wm, a walmart model. Could that be the number?
09-04-2017 03:45 PM