Cant remember password

[Papp3]

My son received a new laptop for xmas. He entered a password but it is not now working. We can't get anything to work. Help!

[Barachiel]

Hi @Papp3 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

If it is a Microsoft account, Follow this link and try resetting the password.

If it's a local account then follow this link and perform a Microsoft push button reset.

Please reply with the details for further assistance.

Eager to help!