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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-08-2017 05:13 PM

HP Recommended

 I totally agree.  Aside from not being about to do internet searches, I can't even download e-books.

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‎07-11-2017 04:30 AM

HP Recommended

Is there anybody out there even listening to this request from your many customers?

 

Why have Google and HP abandoned HP Slate users?

 

As per my earlier requests, please could you an .apk link for standard Android browser for HP tablets - at least this would ease the inbuilt dependency on Chrome - which is no longer working..

 

You'll see from the thread that resets and fixes to date have not worked, so this looks to be something fundamental to Chrome on HP Salte devices ONLY. Please fix?

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‎07-12-2017 03:16 PM

HP Recommended

Hello,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎07-12-2017 04:05 PM

HP Recommended

Here we go again, I think we are just getting lip service now from HP support.

Spoiler
:manindifferent:
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‎07-21-2017 07:42 PM

HP Recommended
Why can't HP and Google just accept they've got a problem? And then do something about it! I need Google Chrome on my HP Slate 10HD. My next tablet won't be an HP.
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‎07-22-2017 02:03 AM

HP Recommended

Update: 11 days later and still no contact or resolution for promised investigation. Very poor HP. As a former employee, I am saddened and embaressed at the poor response this fundamental issue is receiving. I remain a passionate advocate for HP, but the performance here is so disappointing. Like others in this forum, I can only see a move away from HP as the obvious conclusion to this failure to resolve. Very sad.

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‎08-08-2017 02:45 PM

HP Recommended

I searched for this problem and came across this thread and now know why I was able to find my hp slate7 hd at a thrift store! I guess I will be seeing more in the future as nobody is replying to this issue! Is this tablet garbage now since Chrome keeps crashing or can I download something different to use instead? I still have 8 days to return this. Any reply is appreciated! 

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‎08-08-2017 03:04 PM

HP Recommended
@penny9 wrote:

I searched for this problem and came across this thread and now know why I was able to find my hp slate7 hd at a thrift store! I guess I will be seeing more in the future as nobody is replying to this issue! Is this tablet garbage now since Chrome keeps crashing or can I download something different to use instead? I still have 8 days to return this. Any reply is appreciated! 

You're right HP customer support is non-existant. I am using firefox but if I was you I would take it back, the only use is in the bin.

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‎08-08-2017 05:58 PM

HP Recommended
Yes, definitely return it. HP has not made any effort to resolve this problem.
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‎08-09-2017 09:35 PM

HP Recommended

I figured out how to stop Chrome from crashing but am not sure if this is good or not by uninstalling updates.  

 

  • my settings,
  • apps,
  • Chrome,
  • uninstall updates  

It then says: All updates to this Android system app will be uninstalled.  

  • ok

Says: Do you want to replace this app with the factory version?

  • ok

I now have version 36.0.1985.135 which works great without any crashes so it solved my issue but again, not sure if this is a good thing or not. It works so I am happy with it. 

Hope this helps someone else to solving this issue.

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