Welcome to the HP Support Community. I'd be happy to assist you.
Remove external devices and perform a hard reset
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
If the issue persists, continue to the next step.
If the issue persists, perform a system recovery
A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.
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KUMAR0307 I am an HP Employee
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