cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
MrPlummer
New member
1 0 0 0
Message 1 of 2
346
Flag Post

Chromebook help

HP Recommended
11-v010nr
Chrome OS

Black screen. Cant reset. When chromebook connected to monitor via HDMI screen opens up but very blurry

0 Kudos
1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,009 19,011 1,353 1,563
Message 2 of 2
Flag Post
HP Recommended

Hi @MrPlummer

Welcome to the HP Support Community. I'd be happy to assist you.

 

Remove external devices and perform a hard reset

  1. Press the power button  and refresh  button for five seconds. The computer turns off, and then turns on again.

  2. If necessary, press power button again to turn on the laptop.

  3. If the issue persists, continue to the next step.

If the issue persists, perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation