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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-13-2017 12:52 PM

HP Recommended
Product: hp notebook energy star

I am trying to download microsoft office and it is saying that cookies are not enabled, however, when I got to my settings, they are. I believe that my OS is Microsoft 10.

1 REPLY 1

‎07-14-2017 03:11 PM

HP Recommended

 

@RebeccaByler

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service. 

 

I understand you are unable to download the MS Office on your PC,

I'll be glad to help you out, however, for an accurate solution I will need more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you have trouble downloading any other applications?

Have you attempted to download it using any other browsers?

When was the last time it worked without these issues? 

 

Please reply with the details for further assistance. 

 

Eager to help!

 

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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