• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-16-2017 03:22 AM

HP Recommended
Product: HP Compaq cq57
Needing to reset all the way to the factory settings and I don't care about losing media or anything like that also I don't have disc
1 REPLY 1

‎12-17-2017 07:50 AM

HP Recommended

@DANNY3X3

 

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that you have a Compaq Presario CQ57 series laptop and would like to perform a system recovery it restore the laptop to its original factory condition. 

 

Here is a link which explains various ways to perform a system recovery in Win7: http://bit.ly/2CHXvuJ. In cases, where the laptop does not boot to Windows, you may follow the steps mentioned in "Steps to follow for Recovery from the startup screen (during system boot) OR when unable to boot to login in screen ". 

 

Please note that as long as the hard drive is good, the system recovery can be initiated from the laptop itself. Else, if the hard drive has gone bad then you need to contact our HP phone support to check for the availability of the recovery media. 

 

Hope this information helps. Let me know if you have any further questions. Cheers! 🙂

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.