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Mccoy583
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Deskjet copies well but prints poorly.

HP Recommended
Deskjet 2542
Android 6.0 Marshmallow
My Deskjet copies well, but gives poor quality prints from my android. It was fine last week. Any ideas or suggestions? I don't currently have a computer, so I can't do much in that direction.
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DavidSMP
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Hi @Mccoy583,

 

Thanks for visiting the HP community. 🙂 A very good day to you! 🙂 I read the post regarding printing issues from your android device. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. 🙂 Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better, I would require more information regarding this:

  • What app is being used for printing?
  • Did you uninstall and reinstall the app and check?
  • Did this happen after a software or Android OS update?

For now please try these steps:

  • Please uninstall and reinstall the app after downloading the latest one from the google play store and try to print in color and check if it gets resolved
  • If you are using HP all in one remote, try HP print service plugin by downloading it from the Google Play store.
  • If you are using HP print service plugin then download and install HP all in one remote from the google play store/

 

For further assistance Please check these links out for Hp all in one remote: https://support.hp.com/sg-en/document/c03561640

Also check this link: https://support.hp.com/rs-en/document/c04024231 on how to print from Android devices using the HP print service plugin.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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