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JijoAlex
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Message 1 of 2
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Device System Device missing completely and MTP fail to install drivers

HP Recommended
Pavillion dv6-1130ei
Microsoft Windows 7 (32-bit)

Three  Base System Device missing and MTP cannot install drivers

 

Pavillion dv6-1130ei     Windows 7 32bit Ultimate  Service Pack 1

 

MTP Hardware ID : USB\VID_0E8D&PID_201D&REV_????&MI_00

                                 :  USB\VID_0E8D&PID_201D&MI_00

 

UNKNOWN DEVICE ID : ACPI\ENE0100

                                         : *ENE0100

 

 

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JijoAlex

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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