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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-17-2017 10:01 AM

HP Recommended
Product: HP Elite X3
Operating System: Microsoft Windows 10 (32-bit)

After update to Build 15252 I cant login with Finger Print.

The scanner works as when I go to Settings/Sign In Options the scanner works and I can add new Fingerprints.

 

2 REPLIES 2

‎09-20-2017 11:42 AM

HP Recommended

Have a few Questions:

- After you initially use our PIN after a reboot does the fingerprint scanner work?

- After you create new fingerprints in your account does the fingerprint scanner work?

- If not, Can you provide your FW ID?

 

Thanks,

 

Rick

 

I'm an HP Employee
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‎09-20-2017 04:27 PM

HP Recommended

Hi , 

 

 

For this issue with the above Troubleshooting steps, you can also try the complete unit reset .

 

Which might solve this permanently.  

 

https://support.hp.com/us-en/document/c05194685

 

Thank you !

Karthikeyan S
I am an HP Employee
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