• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-21-2017 11:41 AM

HP Recommended
Product: ELite x3

I have an HP X3 ELite Phone stuck in blue recovery mode loop.  BCD error.  Tried everything to get into flash mode.  Nothing seems to work.  Any advice?  Is there any way to boot from a SD card to get access to data?

2 REPLIES 2

‎09-16-2017 11:56 AM

HP Recommended

I am having the exact same issue.  Bought the phone from the Microsoft Store yesterday, it updated overnight and this morning is in this infinite loop.

 

I downloaed the WDRT but the next instructions are to "power off the device" WHICH I CANNOT DO.  None of the suggested ways of holding down various buttons helps.  I never get to the exclamation point screen.

 

Please help.

Was this reply helpful? Yes No

‎09-20-2017 04:17 PM

HP Recommended

Hi , 

 

In this case pls try a complete unit reset with the below help of below link .

 

https://support.hp.com/gb-en/document/c05533261

 

This would solve the issue .

 

 

Karthikeyan S
I am an HP Employee
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.