cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Aterlater
New member
1 0 0 0
Message 1 of 2
612
Flag Post

Elite x2 not charging after plugging into Chinese outlet

HP Recommended
Elite x2
Microsoft Windows 10 (64-bit)
I’ve got a corporate issued Elite x2 with Japanese power adapter (2 pin)

Everytime I travel to China and plug my tablet into our company power network, it won’t charge anymore. I’m not sure if it’s for any Chinese power outlet or only after using the one in my company (it’s very strong and sparks fly upon plugging into the wall or a multi cable). In any case, even when I get back to Japan, the laptop will only charge by using a different power supply and by applying strange angles - like a phone who’s pins are bent...

Originally I thought the pins of the USB C are damaged, but once I charge it in Japan it works again as usual

What could the issue be? It’s extremely annoying as I often travel to China
0 Kudos
1 REPLY 1
Cheron-Z
Retired
Retired
4,444 4,348 250 488
Message 2 of 2
Flag Post
HP Recommended

@Aterlater

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

 

I work on behalf of HP
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation