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LostGamez
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Forget Account Login

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HP Laptop 15-bw017cl

I resetted my laptop and everything and it asks me for a local or domain account and I don’t remember it please help me

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Jeet_singh
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@LostGamez,

 

Welcome to HP Support Community,

 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

If there are no other accounts with Administrator rights, you do not have a password reset disk, try these other options:

  • You can perform an HP System Recovery to completely erase all files, including password information, and go back to the way the system was when it was first purchased. For more information, see HP Guided Solution - Performing an HP System Recovery.

  • If you haven't created a set of recovery media, then I would suggest you to obtain recovery media - Here's what you need to know about obtaining a recovery media for yourself: Click here

Let me know how it goes!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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