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Sameer_Bhate
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Freezing of windows OS on my HP Pavilion 14BF017TX, only way to overcome is forced restart

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Pavilion 14BF017TX
Microsoft Windows 10 (64-bit)

Hi

 

My laptop freezes randomly (none of the keys work), while working on my stuff. Only way to overcome this issue is to do a force restart through power button.

 

The problem keeps occuring repeadtedly every two hours, have tried all possible solution but to no luck.

 

Regards

Sameer

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Jeet_singh
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Hi @Sameer_Bhate,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to Computer freezing. Don't worry as I have  a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Does the computer freezes while starting the PC? Or does it freezes while running games

Have you tried to run any test on the computer from F2?

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the notebook

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

  1. If Windows is open, click Start and then Shutdown.

    If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

  2. With the power off, disconnect the power cord from the back of the computer.

  3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

  4. Reconnect the power cord and turn on the power.

Run an extensive system test as well as an extensive test on the Hard drive from F2 (Please capture the failure ID for further assistance).

 

Depending on the test results, I would suggest here is to follow the steps suggested in the support document for - HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

 

Jeet_Singh
I am an HP Employee

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