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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-20-2020 05:05 PM

HP Recommended
Product: HP Pavillion x 360 m convertible

Last night my laptop was hacked. Or atleast I’m almost positive it was. The cursor started moving  and clicking on its own and then I got locked out of my own laptop. So I factory reset the entire thing and everything seemed to work fine. Today when I tried to turn it on, it wouldn’t turn on or do anything. I then tried to charge it but the charging light wouldn’t turn on. I left it plugged in for half an hour and it got hot and smelled like burning. I don’t know what to do. I think it’s fried. 

1 REPLY 1

‎04-21-2020 07:00 AM

HP Recommended

Hi @Izzy20

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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