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VM86
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HP 14 ax000na Black screen

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HP Stream 14-ax000 Laptop PC

I bought the HP Stream 14 AX000na on 20 November and received it on 23 November. I used it probably 10 times over the next 3-4 weeks. I then tried to use it on 24 December and now nothing happens. There is a light on the side and it was plugged in, so it was charged and power is getting through, but all I have is a black screen.

 

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Flower_Bud
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Message 2 of 2
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Hi @VM86,

 

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook boots to a blank screen.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

 

When was the last time it was working fine?

Did you make any hardware/software changes? 

Have you tried connecting to an external monitor?

If not, I suggest you try connecting to an external monitor.

 

Please refer to troubleshooting steps from the article: Computer Starts but Screen Remains Blank (Windows 10, 😎

 

Let me know how that pans out

I hope you have a good day ahead,

And feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

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