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Duxie
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HP Envy 5542

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HPenvy 5542 (HPSDGOB-1511
Microsoft Windows 10 (64-bit)

Hi, I have a printer that works ok with HP laptop, but WILL NOT work when I try to print from my MSI laptop which is in another room.  Can anyone please help.

Marie

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Photoray002
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Hello @Duxie

I will try to help the best I can.

 

What happens exactly? I assume both computers are using the printer wirelessly, correct?

Has the MSI computer been working wirelessly in the past with the printer or is this a new first time connection?

If you installed the Printer Drivers and the setup fails, give me details as to what happens.

What Operating System does the MSI computer have?

 

 

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Duxie
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Hi,

I have got the printer working now.  Thank you very much for your help.

 

Marie

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