• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2017 05:04 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

 

I have had my HP Envy for about three years now,  and when I just opened it I found a small black piece had broken off and that the left hinge is popping. I am super careful with my laptop, so I'm not quite sure how this happened. I would really appreciate assistance with this, since I am now nervous when it comes time to shut it after each session, and I do not want to bend the screen back too far in fear of it breaking off completely. I do not want my laptop to be further damaged.

 

Thank you!

4 REPLIES 4

‎07-19-2017 05:09 PM

HP Recommended

@kraefredricks

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
Was this reply helpful? Yes No

‎07-19-2017 05:16 PM

HP Recommended

Thank you for your quick response. Should I look for a private message via email or this website?

Was this reply helpful? Yes No

‎07-26-2017 03:24 PM

HP Recommended

Hello. I contacted HP Customer Support about this issue, but a few agents claimed I would need to pay in order to have this fixed, even though this is a manufacturing fault, not due to my own care of the laptop (which has been exceptionally well these past few years during which I've owned this laptop). I would greatly appreciate any other possible solutions that could be provided. Thank you.

Was this reply helpful? Yes No

‎07-26-2017 03:29 PM

HP Recommended

@kraefredricks

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.