cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Silgueiros78
New member
1 0 0 1
Message 1 of 2
620
Flag Post

Solved!

HP Instant Ink

HP Recommended
Example: HP Deskjet 2655
Hi I have just signed up for InstaInk and te tricolor cartridge I received with my printer is damaged and will not allow the printer to print. But shows that it is full on my account how do I go about ordering a new cartridge?
Thank you for your time
1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 2
Flag Post
HP Recommended

@Silgueiros78,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the tri-color cartridge you have received is damaged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I will send you a private message as I need some more information to check this issue.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Next, to your profile name, you should see a little blue envelope, please click on it.

 

Please reply back only to private message with the requested information.

 

I await a response at your earliest convenience and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,957 2,602
Message 2 of 2
Flag Post
HP Recommended

@Silgueiros78,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the tri-color cartridge you have received is damaged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I will send you a private message as I need some more information to check this issue.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Next, to your profile name, you should see a little blue envelope, please click on it.

 

Please reply back only to private message with the requested information.

 

I await a response at your earliest convenience and you have a great day!

 

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation