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MH522
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HP Intel Pentium Won’t Charge When In Use

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HP 15 Intel Pentium Touchscreen

Hi. I plopped on my bed one day and broke the charger bit off into the port. I got it out without damaging the charger port. I have an extra charger from a HP Stream that I use for school. The Stream’s charger works fine and charges the Pentium when it’s off , but it won’t continue to charge when I turn the laptop on. So, since my battery drains fast (because I play sims alot) I have to keep it plugged in. I thought it didn't’ keep charging because the Watts were different since the stream is smaller.  So I went to Best Buy to get a universal charger only to find out it did the same thing. Are the chargers not carrying enough volts or what?? What can I do? 

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sandytechy20
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Message 2 of 2
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@MH522

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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