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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-13-2018 08:55 AM

HP Recommended
Product: HP Stream Laptop

I purchased this HP Stream Laptop and it has a sticker on the box stating it includes Microsoft Office 365 Personal 1-year subscription. This product did not come with a code for the subscription and I can't seem to access this so unable to use my office products... word, excel, etc.

3 REPLIES 3

‎09-14-2018 05:28 PM

HP Recommended

@Geronosy,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I am sending you a private message suggesting next course of action.

 

Please check your private message icon in the upper right corner of your HP Forums profile.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-26-2019 01:37 AM

HP Recommended

I have the same issue, I recently purchased 2 laptops for my kids and there is nothing to suggest how to access the FREE 1 year subscription. 🤯 

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‎12-28-2019 02:18 PM

HP Recommended

@JamieFW
Thank you for posting on HP Support Community.

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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