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EarlofSabden
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HP Pavilion X2 Detachable won't start

HP Recommended
10-n107na
Microsoft Windows 10 (32-bit)

My HP Pavilion x2 will not boot from start.  I have used FN + F11 to boot to the recovery modules, from these, options to recover files, delete files, re-set the PC = nothing works.  The reset starts but fails on 54% with just a failed to recover message.

 

I have via the ESC key and the BIOS selected various recover options but none work.  All ask for my password, as I must have set one I have no idea what this is.

 

The laptop just starts and loops back to start with no Windows logo, no desktop icons, just a background light then the HP centre logo then and it starts its loop.

 

It either you guys for help for i hand over £70= to PC World!!!!!!!!

 

Thanks in advance.

The Earl of Sabden

HP laptop.png

1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@EarlofSabden

 

Welcome to HP Support Community
 

Since the Recovery Manager is not working, I suggest you contact HP Support for the Recovery Media to reload the Windows

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

I also suggest you run a Hard drive Test to confirm the Hardware Functionality first

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive
 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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