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WAC1064
New member
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Message 1 of 2
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HP Pen stopped working

HP Recommended
HP Pavilion x360-14
Microsoft Windows 10 (64-bit)

Hi everyone.

I´m new to this community so bare with my ignorance.

I was working with my HP pen just fine when all of the sudden it stopped working so I thought it was the battery so I changed it (AAAA) but nothing. I uninstall the drivers and reboot the PC, still nothing. I calibrate the touch screen and the PEN but it doesn´t work either.

 

Need help please, I´m a teacher and nowadays that tool is very useful for my virtual classes.

 

Thanks

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@WAC1064 Welcome to HP Community!

 

I understand that the pen is not working.

 

As you have stated that you have already performed the troubleshooting steps.

 

In that case, I would suggest you contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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