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Erick_M
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HP Pro Slate 12

HP Recommended
HP Pro Slate 12
Android 5.0 Lollipop

Hi there,

 

Just want to check with you guys out there with this issue we encountered at HP Pro Slate 12.

 

Pinkish display (Tablet has never been dropped.)

 

 

Troubleshooting performed:

Reset to factory

Wipe cache

 

Still same fault encountered.

 

 

Would appreciate it if someone can share their experience or troubleshooting steps to solve this issue.

 

 

 

Thanks much.

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WyreNut
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Message 2 of 2
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HP Recommended

Hello, and Welcome to the HP Support Community!

 

I have one of these units as a "loaner" from HP at the moment.  I've never seen the issue you describe, and since you already performed a Factory Reset there is little else to try.

 

Can I assume it looks this way no matter which app is running?   If so, it seems to be a video fault.

 

I'd contact HP ASAP if it is still under warranty.

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

 

As a top contributor to the HP Consumer Support Forums, HP provides me access to the Pro Slate 12 at no charge so I may better respond to the questions raised on the Forum.

WyreNut

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