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Simplyjoe
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Message 1 of 2
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HP SPECTRE 360 GOES BLACK ALL OF A SUDDEN

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HP SPECTRE X360
Microsoft Windows 10 (64-bit)

please I need urgent help/advise

I just got an HP Spectre 360 about 2 months ago and was working on it

While scrolling forward, the screen just went black all of a sudden and wont turn on

The charging port seems okay cos it shows the charging light but when I hold down the power light it lights up for a second but screen still remains black no matter what

How do I get it sorted? This is a new system and I've not even used it for more than 3 times.

I also don't want to lose any files on it too.

 

Please advise if you can

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Simplyjoe Welcome to HP Community!

 

Please attempt the below steps: 

 

Perform a hard reset 

 

Attempt a BIOS recovery  

 

Run the System Diagnostics tests 
 

For more steps, click here 

 


Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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