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please I need urgent help/advise
I just got an HP Spectre 360 about 2 months ago and was working on it
While scrolling forward, the screen just went black all of a sudden and wont turn on
The charging port seems okay cos it shows the charging light but when I hold down the power light it lights up for a second but screen still remains black no matter what
How do I get it sorted? This is a new system and I've not even used it for more than 3 times.
I also don't want to lose any files on it too.
Please advise if you can
@Simplyjoe Welcome to HP Community!
Please attempt the below steps:
Perform a hard reset
Attempt a BIOS recovery
Run the System Diagnostics tests
For more steps, click here
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