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Charbouc
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HP Slate 7(Jelly Bean 4.1) frozen in Recovery Mode

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HP SLATE 7 2800

I had for the last several days to power off and power on the tablet every time I wanted to use it.  Now it won't boot.  I was able to get to the "Recovery Mode System 4.1" but it is frozed.  All I see on the device is

 

-- Wiping data...

Formatting /data...

 

How long does it take to go through the recovery mode?

 

Thanks

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Echo_Lake
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@Charbouc
Thank you for posting on the HP Support Community.

 

This should not take much longer if this process is stuck or taking a long time you can shut down and restart the recovery process once again. 

  1. At the beginning turn off your device.
  2. Then, press and hold Volume Up + Power at the same time for a few seconds.
  3. You can release your fingers from the tablet when the HP logo appears on the screen.
  4. Press Volume Down to highlight "wipe data/factory reset", and then push the Power button to confirm.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Charbouc
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I have tried so many time this solution that my tablet won't even go further than the HP Logo.  I cannot get to the recovery mode anymore.

 

Is there a way to force it to reboot from an image on the SD card, when it won't do anything but flash the HP Logo?

 

Thanks,

 

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Riddle_Decipher
HP Support Agent
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@Charbouc If that didn't work, this could have been due to a hardware malfunction, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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