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kajall_94
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HP Spectre x360 motherboard

HP Recommended
HP Spectre x360 - 13-4003dx (ENERGY STAR)

I have had my HP spectre laptop for about three years now, I purchased it back in the summer of 2015.

My laptop does not work now, even when the charger is plugged in. I had it checked at Best Buy and they told me the motherboard has been burnt. 

This laptop cost me a lot of money and it has helped me through school, it contains all of my work.

Please could HP assist me with this issue, I would greatly appreciae it.

Thank you.

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danny-r
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@kajall_94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
kajall_94
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Hello,

 

Thank you for directing my message to the right team.

It has been a few days and I still have not recieved a message from HP and I was just wondering how long it usually takes them?

 

I appreciate your help once again.

- Kajal

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