I wanted to reset my computer to get it to run faster. I've done this three times before but for some reason it won't let me reset anymore. Everytime I try to do it the computer gives me an error saying there was a problem and no changes were made. When I try to start it up and go back it just gives me a black screen with a cursor on it. Could anyone help me? Or is this truly broken?
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I understand that you have an HP Stream 11 laptop. I read that you tried t initiate a reset on the laptop to make it work faster. But the laptop gives an error saying there was a problem and no changes were made. The laptop does not boot up and displays a black screen with cursor on it.
Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
Why did you reset the laptop 3 times previously?
Has the laptop always been working slow?
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Power off the laptop.
Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
Disconnected AC adapter from the laptop.
Press and hold the power button for 15 seconds.
Reconnect the battery and plug the AC adapter.
Power ON the laptop. Immediately hit the f11 key (7-8 times) to boot to the recovery partition.