The HP Community is here for you.
02-13-2015 11:34 AM
I downloaded and installed the latest Realtek RTL8723BS UART Bluetooth Driver sp70340.exe and after rebooting,
none of my bluetooth devices (keyboard,mouse,speaker) worked and device manager showed an unidendified device and no driver could be located locally or on-line. It indicated it was some sort of UART device.
I gave up trying to resolve the issue and did a system restore to coorect the problem.
Sounds like a buggy driver - beware!
Has anyone else had a similar experience?
02-18-2015 07:16 PM
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.