• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Stream 7
Microsoft Windows 10 (32-bit)

I'm doing a Factory Reset of my HP Stream. It is now displaying a screen that expects a keyboard for input. The question is:

 

A configuration change was requested to clear this computer's TPM (Trusted Platform Module)...

etc...

 

[Yes]         [No]

 

My question is: On this touch device, how do I select [Yes]? This screen doesn't work with touch. I attached an external keyboard, but it doesn't seem to be recognized. There has to be a way to do this using the power and volume buttons. Any ideas?

1 REPLY 1
HP Recommended
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.