cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Gerzon
Level 1
15 12 0 0
Message 1 of 12
998
Flag Post

HP Stream 8 Tablet - 5901tw blank screen after resetting which not yet complete.

HP Recommended
HP Stream 8 Tablet
Microsoft Windows 8 (32-bit)

How to install software from laptop to tablet that is problem with blank screen? Thanks.

0 Kudos
11 REPLIES 11
sandytechy20
HP Support Agent
HP Support Agent
25,760 25,640 1,415 1,485
Message 2 of 12
Flag Post
HP Recommended

@Gerzon

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting blank screen on the notebbook. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?
  • What software are you trying to install?
  • Do you wants to do a recovery or reset on the machine?

Meanwhile

 

Run Diagnostic test to check for any hardware failures

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Fast Test.

  5. Click Run once.

    While the test is running, the time remaining and test result for each component are shown on the screen.

  6. If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

    If no system component failed, run the Quick Test.

Click here and refer the document for more assistance to run test.

 

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
Gerzon
Author
Level 1
15 12 0 0
Message 3 of 12
Flag Post
HP Recommended

I want to resetting my tablets to the factory setting with follow the instruction but now it has arrived at step configuration change and asked to select yes or no to clear the TPM (Trusted Platform Module), I am select YES but the tablet screen stuck (no response), and this condition remains so even if the tablet is shutdown and run again (really stuck).

0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,760 25,640 1,415 1,485
Message 4 of 12
Flag Post
HP Recommended

@Gerzon

 

Thanks for the reply .

I appreciate your time and effort.

 

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

 

Keep me posted for any other assistance,

Cheers

Sandytechy20
I am an HP Employee

0 Kudos
Gerzon
Author
Level 1
15 12 0 0
Message 5 of 12
Flag Post
HP Recommended

Dear sandytechy20,

 

Additional information that my current tablet status is like in the photo below.

 

Current status my tablet after following factory resetting..jpgTablet.jpg

                                                                                                                                                     

0 Kudos
Gerzon
Author
Level 1
15 12 0 0
Message 6 of 12
Flag Post
HP Recommended

This stuck condition happens both offline and online, and there is no way I can do it. May be helped to solve this problem. Thanks.

0 Kudos
A4Apollo
Retired
Retired
17,747 17,730 1,301 2,076
Message 7 of 12
Flag Post
HP Recommended

Hi! @Gerzon, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

 

Unplug the device and turn it off. When off, press and hold power, volume +, and volume - for about 5 seconds. That will initiate bios reload and when done the normal reset procedure for Windows 10 will continue.

 

Refer this article to know more information about performing a system recovery on your tablet.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

0 Kudos
Gerzon
Author
Level 1
15 12 0 0
Message 8 of 12
Flag Post
HP Recommended
Hi Mr.Robot,
Thanks for the take over this subject.

HP BIOS recovery & update process already done with followed all advice like that.

Continue to recovery process but Windows didn't load correctly.
Do the advanced repair options :
- Troubleshoot -->
- Reset this PC -->
- Remove everything -->
- Fully clean the drive,
and after resetting process, found problem.

The system BIOS is corrupted & need to be recovered. Try again but resetting still problem & no change were made.
0 Kudos
sandytechy20
HP Support Agent
HP Support Agent
25,760 25,640 1,415 1,485
Message 9 of 12
Flag Post
HP Recommended

@Gerzon

 

Thank you for replying to my post on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP.

They will contact you shortly and likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

Cheers .

Sandytechy20
I am an HP Employee

0 Kudos
Gerzon
Author
Level 1
15 12 0 0
Message 10 of 12
Flag Post
HP Recommended

I already try chat with the HP Chat Specialist Team, but immediatelly to ended the session.

 

Screenshot_20180129-124352.png

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation