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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-22-2019 12:24 PM

HP Recommended
Product: HP Stream

Whenever I turn on my laptop, the HP logo shows for a few seconds, acts like it's going to start up, but then resets and goes in a continual loop of restarting. 

 

I hit escape before the logo popped up and ran a quick test? And everything came back normal. 

 

I had this laptop for about a month or two and then it just... did this.

1 REPLY 1

‎10-24-2019 03:35 PM

HP Recommended

@LeslieWinters

 

I'll be glad to assist you with the issue you are facing with your laptop.

 

However, to provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number and the operating system of the computer?

 

Refer to this document: https://support.hp.com/in-en/document/c04718479 for HP PCs - Computer Does Not Start (Windows 10, 8).

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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