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il86
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HP Windows Mixed Reality Headset VR1000-100 screens does not work

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HP Windows Mixed Reality Headset VR1000-100
Microsoft Windows 10 (64-bit)

Hello!
Just got my headset delivered.

Plued it in and displayes just don't work at all, there are dead dark. hovever tracking is working (i was able to trace gaming zone and aslo i can see all the movment whie mirrowing image to the monitor).
Is there any chance this is not hardware problem?

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sandytechy20
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@il86

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out.

 

As I understand you need help with connecting the HP Mixed reality headset to your device,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured the device is compatible with your computer?

Which device are you using along with the headset?

 

While you respond to that, here's what you need to know:

Before installing the HMD, prepare the computer by using the following steps:

  1. Ensure you are using Windows 10 Creators Update or later for Windows Mixed Reality support.

    For further information about system requirements, installation, and troubleshooting, see the Microsoft article, Install the tools.

    For more information see the Microsoft article, Immersive headset support.

  2. You need an administrator user account, and then you need to sign in with a Microsoft Managed Service account.

  3. Check Windows System updates and install any drivers that need to be updated.

  4. Enable full kernel mode dump.

  5. Enable Developer mode from Settings > Update & Security > For Developers.

  6. Enable full diagnostics from Settings > Privacy > Feedback & diagnostics.

  7. Copy MRValidationKit to the PC.

  8. Reboot the system.

Connecting the HMD to the computer

Use the following steps to install the HMD:

Connect the HMD to the computer.

   NOTE:

Plug in the USB first, and then plug in the HDMI.

The HMD display does not show on the Windows desktop.

   NOTE:

If the HP Windows Mixed Reality Headset VR1000 is not recognized or does not function when connected using an adapter, dongle, or hub, connect the headset directly to a USB or HDMI port on the computer, tablet, or other device being used to verify functionality of the HP Windows Mixed Reality Headset VR1000.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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