(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
Have you attempted any steps on your own before posting on the HP Forums?
Did you run a hardware test on the computer using the F2 key during a restart?
In the meantime, please try the steps mentioned below:
If your keyboard is not working:
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
The keyboard should now work correctly.
Let me know if this helps!
Have a pleasant day ahead! 🙂
Barachiel I am an HP Employee
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