In the video it clearly shows the girl using the HP active stylus with app control model T5E12AA#ABL
consequently this was the model of pen that I purchased, however the pen will not work so I have looked up at the follwing HP support site https://support.hp.com/au-en/document/c05166879 which shows that this pen DOES NOT work with this model of laptop.
My question/issue is why is HP showing a video of a laptop working with a stylus pen that does not actually work with that laptop? this is disingenuous/ misleading / false advertising and very frustrating.
Am I correct in saying thatHP is selling 2017 models of the pavillion x360 that support an active pen but HP does not actually make/supply any pens that actually work with it? if so it is a disgraceful situation, I am not happy, I am one very very disappointed customer.