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Rajendraa
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Message 1 of 2
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Hanging issue

HP Recommended
Hp 915
Microsoft Windows 10 (64-bit)

Hp 915 all in one hang by continue red light on resume & cancel button. 

On of light green continue  and can't  off by button 

What might be problem and how to solve it?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rajendraa, Welcome to the HP Support Community!

 

To assist you better, which lights on the printer are blinking?

 

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Re-insert the ink cartridges. Try making a copy on the printer to check if that works.

 

You may refer to this document for more info on blinking lights.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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