cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Pravmaddy
New member
1 0 0 0
Message 1 of 2
228
Flag Post

Hard drive not found

HP Recommended
HP-DY0004AU
Microsoft Windows 10 (64-bit)

Suddenly my laptop is showing "Hard drive not found" error. i tried all possible ways in hp suppot

  • Quick test hard drive -result - Short dst : warning 
  • Extensive test hard drive 

BUt still am getting the same error.what should i do next?

 

Whether error means my harddrive crashed ?  If yes hiw can i recover my data?

0 Kudos
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,961 21,920 969 1,007
Message 2 of 2
Flag Post
HP Recommended

@Pravmaddy
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to isolate the issue and arrive at a fix:

Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next: Restore BIOS default settings.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. (If the error message displays proceed to the next step)

Next: Test the hard drive using HP PC Hardware Diagnostics
Please click here to download sp98768.exe, or go to the HP PC Hardware Diagnostics Supporting Website.

  1. Plug the AC adapter into the computer.
  2. Press the Power button for at least five seconds to turn off the computer.
  3. Turn on the computer and start pressing Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  4. When the HP PC Hardware Diagnostics menu displays, click Component Tests.
  5. In the Component Tests menu, click Hard Drive.
  6. Click the Quick Test. (do not skip any troubleshooting steps even if you feel steps are repeating)
  7. Click Run once. If the computer has more than one hard drive, click Test All Hard Drives. The Quick Test begins.
  8. If the computer has more than one hard drive, select the drive you want to test. To test all the hard drives, select Test All Hard Drives.

When a test is complete, the results display on the screen. Test results are also available in the Test Logs on the main menu.

If the hard drive passes the Quick Test, but a problem still exists with the hard drive, run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST. To run a specific test, select it from the Hard Drive Tests menu.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation