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‎04-13-2019 07:09 AM

HP Recommended
Product: Pavilion g6-2212sa
Operating System: Microsoft Windows 8.1 (64-bit)
Hi

 

I'm having problems logging into my laptop since I have changed my email password.  

 

Contacted staff who works for Windows advised me to reinstall my Windows and everything should be fine apart from losing all your data. 

 

Also advised my to go to a local technology store to backup my data if I want them back. Which will obviously be costly. 

 

So I am now trying to access my hardrive myself but I can't seem to get this one nailscrew to get off the bottom of my laptop. It's stuck halfway. 

1 REPLY 1

‎04-15-2019 04:41 AM

HP Recommended

Hi @LinnieL

 

Welcome to the HP Support Community. 

 

Please refer to page# 45 to 47 from the User Guide for the steps to remove the Hard Drive. 


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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