The HP Community is here for you.
01-03-2010 08:24 PM
I have a Palm Centro (Verizon) and Tungsten E with Windows XP service pack 3 and both had no problems with HotSync but a few months ago both would not HotSync. I found that I could not open the HotSync Manager. When I tried I got an error message - HotSync Manager Application has encountered a problem and needs to close. Clicking to find some more info, There is an information window that starts with Exception Information, Code: Records: Flag: Address. I have tried uninstalling (including the clean Uninstall) and reinstalling the software that came with the Centro. Interestingly, while reinstalling the software I get the same error message when the Hotsync Manager is being installed and starts to run. I have tried to Hotsync each device and each time I get the tone to signal that a device is connected to the computer but Hotsync fails. I think the issue is with the hotsync manager and the inability to open it. Can anyone help? Thanks.
Post relates to: Centro (Verizon)