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Taylor251
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How to contact customer service for accidental damage

HP Recommended
Pavilion x360 convertable
Microsoft Windows 10 (64-bit)

Hello,

There was an accident with my HP Pavillion laptop a day ago. I try to get get it repair but i was told i still have warrantee on it so i should contact the HP team. I understand there is a pandemic and services mat be affected but i would love to get some information or assistant in which i can start reusing one of the best laptop i have ever have. Please i await you help. 

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@Taylor251 

 


@Taylor251 wrote:

Hello,

There was an accident with my HP Pavilion laptop a day ago. I try to get get it repair but i was told i still have warranty on it so i should contact the HP team. I understand there is a pandemic and services mat be affected but i would love to get some information or assistant in which i can start reusing one of the best laptop i have ever have. Please i await you help. 


 

I might not understand what you are asking.

 

Yes, you should contact HP Support for Warranty Service.

 

Your best option is to submit a case with HP - we can do little on our side and our methods of contacting HP on your behalf are sometimes slower and not necessarily better.  For example, asking us to contact HP for you does not influence the final outcome.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

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USA / Canada

  Contact Official HP® Support | HP® Customer Support

 

Submit information / case online

Sign in or continue as a guest

Reminder:  HP Phone numbers you find on the Internet have likely been hijacked.

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UK

For faster support, first submit information / case online: HP Customer Support UK

 

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Option - HP Support is on Facebook!

HP on Facebook

 

 

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

 

Reminders

 

HP Support does not publicly post contact numbers.  Please submit your case online

  • Provide all the requested information to submit your online case
  • Explain the problem > Ask for help
  • Submit the case
  • After the case is submitted, Contact information for your area will be displayed on your screen
  • Reminder:  Wait times can be long – HP Response centers are very busy.

 

 

  • Use Device Serial Number to submit the case (do not post private information on the Community).
  • Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.
  • HP will advise you when there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.
  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by contract package.
  • HP websites are the only sites allowed to use the HP copyright  ® circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Still in doubt?  Stay away from the site.

 

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Warranty Check

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

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References

 

 

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

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