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06-12-2018 11:40 AM
Will the Hp envy x360 get support for Hp phonewise? I saw the app on the Microsoft store but it says my laptop is not compatible, it however, does meet all of the requirements.
06-13-2018 01:18 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you want to know whether you will get phone support for your computer.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact issue you are facing?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I would like to inform you that you will get phone support for your computer. If the computer is under warranty the phone support is free and if the computer is out of warranty there may be a nominal charge for the support.
Here is how you can get in touch with the phone support.
- Click on this link – www.hp.com/contacthp/
- Click on “Continue as guest”.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on “Show Options”.
- Fill the web-form. A case number and phone number will now populate for you.
Hope that answers your question and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
06-13-2018 05:03 PM
06-14-2018 11:40 AM
It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out,
I'm the Flower_Bud & I'm at your service.
You could refer to User guide http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA7-0923ENW (Page 2)
HP Phonewise app is only supported on commercial PC, it is not supported on Consumer Unit.
Hope this helps 🙂
Have a great day 🙂