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Saintc
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Hp split x2 not working

Hi, I turn it on and after about 10 secs it just shuts down every time. My fan does not appear to be working and I have looked through most trouble shoots and cannot seem to fin an answer.
Thank you
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Hp split x2 not working

Hey @Saintc ,

 

Welcome to the HP Forums.

 

I understand your Split x2 notebook is shutting down shortly after turning on.

 

I have a few questions to diagnose the issue:

  1. Does the notebook shut down after Windows has loaded or before?
  2. Do you get any errors?
  3. Does the same issue occur on battery power and plugged in?
  4. Does the same issue occur with the tablet docked to the keyboard base and stand alone?
  5. Have you made any recent changes to the notebook? (Installed new software, new updates, new hardware, etc...)
  6. Does the notebook make and sounds or any flashing lights after it shuts down?
  7. Are you able to load the BIOS and stay on the BIOS page for longer than it normally stays on? (Load BIOS with F10 on startup)

I look forward to your reply.

Great-Deku-Tree
I work on behalf of HP

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