I am having slate 7 voicetab ultra. Its showing as device locked

[ritusp]

For last 5 days unable to switch it on. It showing message as " Enter into the fast mode. Press power key for more that 10 seconds to reboot.Device locked ."
But every time I tryto reboot same screen is appearing. Tried to do factory reset also. But the same is also not working. Pls help

[DavidSMP]

Hi @ritusp,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the Voice Tab not working.  I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Please provide the complete model# or product# of the computer to assist you accurately.
• Did this happen after a recent software or Android update?

It looks like a hardware issue.

For now, try these steps:

• Follow all the relevant steps from this link: http://hp.care/2zYGaMW based on the symptom that your tablet is experiencing.
• Then check if it gets resolved.
• If it does not try all the prescribed steps from this link: http://hp.care/2zYQ0hR based on the symptom that is being experienced.
• This should fix the issue if the tablet has no hardware issue.
• If the problem continues contact HP phone support to get it repaired or replaced.
• Try to check this link: http://hp.care/2xzgAMD  also.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ritusp]

Model number - generic name is HP Slare 7 VoiceTab ultra 3901 tablet (india).
Serial number 8CK5090028
PRODUCT NUM G8Y81AA#ACJ
regarding software update no I didnt had any.

[DavidSMP]

Hi @ritusp,

I read the post Thanks for responding. Please don't share the product's serial number in a public post. You could share the product/3 or the model# but not the serial number as it is your confidential information.  You've done great by displaying good technical competence and immense patience to try and resolve it. Kudos to you for that. 🙂

If you've tried all the steps from the links sent in my previous post, It think it is a hardware issue with the slate an you need to contact HP technical support to get it serviced or replaced, Please follow the steps from my previous post to contact support.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ritusp]

Yes I tried all the links..nothing working. Even I showed to a local dealer also. He told me its not a hardware isdue. So not sure wht to do

[A4Apollo]

Hi @ritusp, I am the Mr.Robot. It looks like you were interacting with @DavidSMP, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for trying out the steps.

As you mentioned you contacted a local reseller and he told you it was a hardware issue with the tablet.

Try the steps recommended below.

With the tablet powered off, press and hold the volume down, volume up, and power buttons at the same time.
When an HP logo appears on the screen, release the buttons.
After a few seconds, the Android system recovery menu appears.
Use the volume down button to move the highlighted selection to wipe data/factory reset.
NOTE: The touch screen is disabled when the tablet is in recovery mode. Use the volume up and volume down buttons to navigate up or down in the recovery menu, and use the power button to make a selection.

Restart your tablet and check if the issue persists.

If the issue still persists after trying out the steps. It is a hardware issue with the tablet. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!