I bought my sister an HP Pavilion laptop a couple years back. She has no technical skills. She made up an email and password but doesn't remember her password. I've tried F11 on startup to set laptop to factory settings. It didn't work. Nothing has worked! Please help!!!!
... My sister used an account she didn't have, outlook.com....
Outlook.com account is a Microsoft account. Please use above instructions to reset her password. She can use per phone and Microsoft will send more information for her to unlock her account and reset password.
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