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Moniquef2
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I can’t connect to certain sites.

HP Recommended
LAPTOP-G1787QFM
Microsoft Windows 10 (64-bit)

I keep receiving the error message “this site can’t be reached” on some sites. 

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Echo_Lake
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@Moniquef2

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Have you tried with a different web browser?

While you respond to that, let's try these steps:

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Uninstall a Network Adapter Driver in Windows 10:

  1. Click the Windows icon in the bottom left corner of the screen, and type Device Manager into the Search bar.
  2. The Device Manager should appear. ...
  3. Right-click the network adapter, and click Uninstall.
  4. The program will confirm the uninstall.

Most notebook computers have a button or keyboard key to turn the wireless signal on and off. Check the button or key status to confirm if the wireless signal is on.

  • Locate the wireless key or button. This could be an image of an airplane or a wireless signal.

Button or key

Description

A standalone button with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

F12 key with an airplane. This enables or disables “airplane mode” and turns off wireless and Bluetooth on the device.

F12 key with wireless icon and LED. This enables or disables "wireless mode." The LED illuminates in white or blue if active, and amber if wireless is turned off.

A standalone wireless button. This is typically located above or near the keyboard.

  1. Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
    • If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
    • If the wireless signal is turned on, try connecting to the Internet again.
    • If the wireless signal is turned off, press the button or key again to turn it back on, and then try connecting to the Internet again.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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