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Arbi1
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I cant connect my hp laptop to my broadband connection! However i can connect it in other devices.

HP Recommended
Example: 15-ac098TU
Microsoft Windows 8.1 (64-bit)

I can use my phone's hotspot to connect the laptop via wifi! but surprisingly i cant connect the broadband to my wifi! I have kaspersky antivirus downloaded! However the license is not valid!! someone told me its because of the kaspersky antivirus! I went to uninstall the programme! But its not happening!! Attaching the screenshots for the same.

IMG20200619222407.jpg

IMG-20200619-WA0000.jpg

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Riddle_Decipher
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@Arbi1 You may need to get the kaspersky removal tool from their website or contact them for assistance on the same, as for the Ethernet issue, here's all you need to know and resolve the issue:

 

Step 1: Completing the network connection checklist

Use the following checklist to solve many problems with home networks in Windows 10:

  • Check all of the network cables and wires. A loose or disconnected cable or wire prevents a network connection and Internet access. Check the following connections:

    • Network cable from the modem to the network hub (or router).

    • Network cable from the network hub to the RJ-45 network port on the computer.

      Shape of RJ-45 connector

    • Network cable between two computers.

  • Check the lights on the network hub. The lights can often show the location of a connection problem.

  • If you are trying to connect to another computer on the network, make sure that computer is turned on.

  • Check the firewall settings on all the computers on the network. The firewall settings may be preventing network access.

After performing the items in the checklist, try to connect to the network.

  • If you do not experience further problems with the network, you are done.

  • If you are still experiencing problems with the network, check the network status.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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