I have an HP 10 2101 10.1" tablet that doesn't charge properly and at times it won't charge at all.

[azang612]

This tablet doesn't charge properly at times and sometimes it doesn't charge at all. Doesn't charge properly meaning it takes days to reach 95%. Other times the battery icon shows it is not charging at all. The battery may be weak but I believe it has to do with the charging port or a combination of both. Tried numerous charging cables to no avail. Where can it be sent to be diagnosed nd repaired? Thank you.

[sandytechy20]

@azang612

Welcome to HP support community.

Try with a different charger and check if that helps.

If that does not help, follow the below steps:

1. If you have a microSD card installed in the tablet, remove the memory card before resetting the tablet.

2. From the Home screen, touch the All apps icon, and then touch the Settings icon.

3. In the Personal section, touch Backup & reset.

   Figure : Backup & reset

   

4. Touch Factory data reset.

   Figure : Factory data reset

   

5. Touch Reset tablet.

   Figure : Reset tablet

   

6. If you set a lock screen password for your tablet, enter your password when prompted.

7. Touch Erase everything to confirm and begin the reset.

   Figure : Erase everything

   

8. The tablet powers off and the screen shows Erasing. When the reset is complete, the tablet reboots.

You can refer this HP document for more assistance:- Click here

Let me know if that works.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.