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dafom
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I have blue screen of death issues on windows 8 pavillion g6

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My system restarts by itself and it shows a blue screen error message before it restarts. Can someone please help?
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Jeet_singh
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Hi @dafom,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

 

Perform a Hard Reset

 

* In Windows, search for and open View advanced system settings.

* In the Advanced tab, under Startup and Recovery, click Settings.

* Under System Failure, remove the check mark next to automatically restart, and then click OK.

* Restart the computer to apply the change.

* The computer no longer restarts automatically when a blue screen error occurs.

 

For more details: click here

 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Reply for further assistance as well.

Good Luck.

Jeet_Singh
I am an HP Employee

View solution in original post

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1 REPLY 1
Jeet_singh
Retired
Retired
21,068 12,562 1,399 2,003
Message 2 of 2
Flag Post
HP Recommended

 

Hi @dafom,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix:

 

Perform a Hard Reset

 

* In Windows, search for and open View advanced system settings.

* In the Advanced tab, under Startup and Recovery, click Settings.

* Under System Failure, remove the check mark next to automatically restart, and then click OK.

* Restart the computer to apply the change.

* The computer no longer restarts automatically when a blue screen error occurs.

 

For more details: click here

 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same.

 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Reply for further assistance as well.

Good Luck.

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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